Privacy Policy

At Silverlining Trading Private Limited (“Silverlining”, “we”, “our”, “us”), your privacy is extremely important to us. This Privacy Policy describes how we collect, use, share, and protect your personal information when you use our grocery shopping website related services.
By accessing or using our website, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information to provide you with a smooth and personalized grocery shopping experience:

  • Personal Information: Your name, contact number, email address, billing and delivery address.

  • Order Information: Details of products purchased, delivery preferences, and payment method.

  • Payment Information: Credit/debit card, UPI, or wallet details (processed securely through payment gateways – we do not store full payment details).

  • Technical Data: Your IP address, browser type, device details, and cookies that help improve website functionality and user experience.

2. How We Use Your Information

We use your personal data to:

  • Process, confirm, and deliver your grocery orders efficiently.

  • Communicate with you about your purchases, offers, or support queries.

  • Improve our product selection, website, and shopping experience.

  • Send promotional messages, discounts, and newsletters (you may opt out anytime).

  • Prevent fraud, enhance security, and ensure compliance with legal requirements.

3. Sharing of Information

  • We never sell or rent your personal information to third parties.

  • We may share your data only with trusted partners such as delivery providers, logistics companies, and payment gateways — strictly for order fulfillment and support.

  • We may disclose information when required by law, regulation, or a government authority.

4. Cookies & Tracking Technologies

  • Our website uses cookies and similar technologies to enhance your browsing and shopping experience.

  • Cookies help us remember your preferences, save your cart, and show relevant offers.

  • You may disable cookies through your browser settings, but certain website functions may not work properly.

5. Data Security

  • We use advanced security measures (encryption, firewalls, and secure servers) to protect your personal information.

  • While we take every reasonable precaution, no system is 100% secure. We encourage you to keep your account credentials safe and private.

6. Data Retention

  • We retain your data as long as necessary to provide services, complete transactions, comply with legal obligations, and resolve disputes.

  • You may request deletion of your personal data at any time, subject to applicable law or ongoing orders.

7. Your Rights

You have the right to:

  • Access, review, and update your personal details.

  • Unsubscribe from marketing or promotional communications.

  • Request deletion of your account and data (subject to verification and legal requirements).

8. Children’s Privacy

  • Our services are not intended for individuals under 18 years of age.

  • If we become aware that data has been collected from a minor without parental consent, we will promptly delete it.

9. Changes to this Privacy Policy

  • We may update this Privacy Policy from time to time based on changes in legal, business, or technological requirements.

  • Updates will be posted on our website, and continued use of our services signifies acceptance of the revised policy.

10. Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy or your personal data, please contact us:

📧 Email: support@silverliningmart.com
📱 Phone: +91-7347251255
🏢 Address: EPO-07-016, 7th Floor, Emerald Plaza, Sector 65, Gurgaon-122102