Refund and Returns Policy

At Silverlining, we take pride in delivering fresh, safe, and high-quality groceries right to your doorstep. We aim to make your shopping experience smooth and hassle-free. This Refund & Return Policy outlines the process for handling returns, replacements, and refunds for grocery orders.

1. Eligibility for Returns

You may request a return or replacement if:

  • You receive a damaged, defective, or expired product.

  • You receive a wrong product that is different from what you ordered.

  • The issue is reported to our customer support team within 24 hours of delivery.

Requests raised beyond 24 hours of delivery may not be eligible for return or refund.

2. Non-Returnable Items

Due to hygiene, safety, and freshness concerns, the following items cannot be returned or replaced unless they are damaged or defective at the time of delivery:

  • Fresh fruits and vegetables

  • Dairy, bakery, and frozen food items

  • Meat, poultry, and seafood

  • Personal care, hygiene, and beauty products (if opened or used)

  • Packaged food products that have been opened, used, or tampered with

3. How to Request a Return or Refund

To raise a return or refund request:

  1. Contact our support team via phone or email within 24 hours of delivery.

  2. Provide your order ID, a brief description of the issue, and clear photos (if applicable).

  3. Our team will review your request and update you on the next steps — whether a replacement or refund will be issued.

4. Refund Process

  • Once approved, refunds will be processed to your original method of payment (Credit/Debit Card, UPI, or Net Banking) within 5–7 business days.

  • For Cash on Delivery (COD) orders, refunds will be issued via bank transfer or store credit, based on your preference.

  • If the issue is due to product unavailability, a full refund will be provided automatically.

5. Order Cancellations

  • You can cancel your order before it is packed or dispatched for delivery.

  • Once your order has been shipped, it cannot be cancelled.

  • If the payment was made online, the refund will be initiated within 5–7 business days after cancellation confirmation.

6. Replacement Policy

  • If a replacement item is available, we will deliver it to you at no extra cost.

  • If the same item is out of stock, we will issue a refund instead.

7. Important Notes

  • Products must be returned in their original packaging and condition, wherever applicable.

  • Items that show signs of use, tampering, or improper storage after delivery may not qualify for return or refund.

  • Repeated and unjustified return requests may lead to account suspension.

  • Ambeji reserves the right to approve or deny return/refund requests at its sole discretion.

8. Contact Us

For any return, refund, or replacement-related concerns, please contact our support team:

📧 Email: support@silverliningmart.com
📱 Phone: +91-7347251255
🏢 Address: EPO-07-016, 7th Floor, Emerald Plaza, Sector 65, Gurgaon-122102